Shipping/Returns
Surge Tactical currently ships in the continental United States with free shipping on all orders. If you are located in Alaska or Hawaii please reach out to us sales@surgetac.com. Our Shipping and Returns process is as follows: *
Order Confirmation:
As soon as you place your order, you will receive a confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. Next, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, most products will ship within 1-3 business days with a 2-4 business day transit time. Note some special order items may take 7-10 business days to ship. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. Supply chain and other factors beyond our control may delay shipping.
Estimated Delivery Dates
Please note, delivery dates are estimates and not a guarantee. It may take longer than anticipated to ship. Some delays can be caused by restricted items or payment verification issues.
Other delays that may extend delivery dates:
Special order products.
Holiday rush, Black Friday/Cyber Monday and Christmas.
National crises such as economic downturns, political unrest, supply chain breaks, etc.
Regional disasters like hurricanes, snowstorms, earthquakes, and wildfires that drive up demand even as they obstruct regular delivery service.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it especially when signing for a delivery. If your item(s) do arrive damaged, please contact Surge Tactical : returns@surgetac.com.
Cancellations:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Returns:
All returns will need a Return Authorization Number, please contact us at returns@surgetac.com for the number. Unapproved returns will not be accepted.
A 15% restocking fee will be charged for all merchandise:
that is incomplete, damaged, obviously used or scratched.
The merchandise returned was improperly packaged.
The merchandise was ordered but delivery was refused by or for the customer.
Refunds
Customers can expect a refund within 7-10 business days after approval. Refunds will only be issued to the original credit card used when placing your order.
* NOTE: Surge Tactical is an authorized dealer for many brands therefore shipment, cancellation and return policies may differ. Specific brand information is provided on every product page. You can find this information under the shipping and returns tab.
Surge Tactical is constantly striving to meet or exceed our delivery estimates. We greatly appreciate your patience if any delays occur.
Please contact us with any questions or concerns.
